Shipping policy

Shipping

We ship across Canada.

Where your order ships from

Our products are dispatched directly from our suppliers' warehouses in
Canada. This keeps delivery fast and means your order does not cross a
border on its way to you.

Processing time

Most orders are dispatched within one business day. Orders placed on a
weekend or a public holiday are dispatched the next business day.

Delivery time

Once dispatched, most Canadian addresses receive their order within 2 to
7 business days, depending on distance and the carrier's schedule.

Remote and northern addresses can take longer. We will tell you if we
expect a delay on your order.

Shipping cost

Shipping is calculated at checkout based on your address and the size of
your order. You will see the exact cost before you pay. There are no
charges added after checkout.

Tracking

You will receive a tracking number by email when your order is dispatched.
If it has not arrived within 24 hours of that email, check your spam
folder, then contact us.

Lost or delayed parcels

If tracking shows no movement for 7 business days, email us. We will open
an investigation with the carrier and either replace your order or refund
it. You do not have to chase the carrier yourself.

Wrong address

We ship to the address entered at checkout. If it is wrong, email us
immediately - we can often correct it before dispatch. Once a parcel has
shipped to an incorrect address we cannot recover it, and a replacement
would be a new order.

Contact

Ombrava
Surrey, British Columbia, Canada
ombravashop@gmail.com
+1 778-323-0096