Shipping policy

Shipping

We ship to Canadian destinations supported for each product. Check the product information and checkout for destination availability, shipping charges and the applicable estimate before paying.

Where your order ships from

Our dog chews and treats are supplied and dispatched by Bully Bunches from Pitt Meadows, British Columbia. We do not represent every product as Canadian-made; the chews are packaged in Canada and the raw product originates in Brazil, Turkey or Colombia, as stated on each product page. We will not ask you to pay undisclosed additional charges after checkout.

Dispatch

Your order is passed to our supplier as soon as you place it. They pick, pack and dispatch on business days. We do not promise same-day or next-business-day dispatch.

Delivery estimates

Checkout shows the delivery options available for your address, each with the carrier's own estimate. The estimate shown against the option you choose is the estimate for your order.

Carrier transit starts after dispatch. Timing depends on the destination, the method you chose and the carrier; remote destinations may take longer. Delivery dates are estimates, not guarantees. If a delay affects your order, we will explain the verified status and the available resolution.

Shipping cost

The applicable shipping cost is shown before payment. Several delivery options are usually offered at different prices and speeds, and you choose which one you want. There are no additional charges added after checkout.

Some orders qualify for a free delivery option. When an order qualifies, that option appears at checkout alongside the paid ones. Whether an order qualifies is determined by our supplier rather than by us, so we cannot promise it in advance; the checkout is the place where you will see it.

Tracking

You will receive tracking information by email when your order is dispatched and tracking becomes available. A label or tracking number alone does not mean the carrier has received the parcel. If you cannot find a dispatch email, check spam or contact us.

Lost or delayed parcels

If tracking shows no movement for 7 business days, email us. We will investigate with the supplier or carrier and either replace your order or refund it. You do not have to chase the carrier yourself. Nothing in this policy limits your statutory rights or requires you to wait where the law gives you an earlier remedy.

Address changes and cancellations

We use the address entered at checkout. Contact us immediately if it is incorrect or you need to cancel. We will check whether the order can still be changed or stopped and confirm the outcome. A request alone is not confirmation of cancellation. If dispatch has started, changes may no longer be possible. We will explain the available options and any applicable cost before you agree to a new charge. Your refund policy rights and statutory rights remain unchanged.