Refund policy

Returns

We accept returns within 30 days of delivery.

To start a return, email ombravashop@gmail.com with your order number and
the reason. We will confirm whether the item can be returned and send you
the return address and instructions before you ship anything back.

Please do not send anything back before we have replied. Items returned
without prior confirmation cannot be refunded, because our products ship
from our suppliers' warehouses rather than from us.

Condition

Items must be unused, unopened and in their original packaging.

For food, treats and chews, we cannot accept returns once the packaging
has been opened. This is a hygiene and food-safety requirement, not a
preference, and it applies even if the item is unused.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not what you ordered,
email us within 7 days of delivery with a photograph. We will replace it
or refund it in full, including shipping, and you will not be asked to
return the item at your own cost.

Refunds

Once your return is received and inspected, we will email you to confirm.
Approved refunds are returned to your original payment method within 10
business days. Depending on your bank or card issuer, it can take a few
days more to appear on your statement.

Original shipping charges are not refunded except where the item was
damaged, defective, or sent in error.

Cancellations

Orders can be cancelled before they ship. Because our suppliers dispatch
quickly, often within one business day, email us as soon as possible and
we will cancel if the order has not already left the warehouse.

Contact

Ombrava
Rohit Jindal, sole proprietor
Surrey, British Columbia, Canada
ombravashop@gmail.com
+1 778-323-0096

We answer email within one business day, Monday to Friday.